Tours & Travel Management Certificate Kenya | JITC | Juwam International Training College (JITC)

Certificate in Tours and Travel Management

Kenya’s tourism sector rewards professionals who combine customer service, destination knowledge, and booking systems skill. This certificate builds employability in agencies, hotels, DMCs, and corporate travel.

12 Months 30,000 / module

Why this certification matters for your career

Structured modules cover ticketing concepts, itineraries, customer care, and entrepreneurship in travel — preparing you for front-office and operations roles.

Certificate holders compete for travel consultant, reservations, and tour coordinator roles in a recovering and growing tourism economy.

Who should enrol

School leavers with KCSE or KNQF Level 4
Career changers entering tourism
Agency staff upgrading qualifications
Hospitality workers diversifying into travel

Learning outcomes

Explain tourism products and destination marketing
Support reservations and itinerary planning
Deliver professional customer service in travel contexts
Apply basic travel documentation and compliance awareness
Progress through Module I and II assessments

Programme coverage

1 Introduction to tourism and travel industry
2 Geography, destinations and attractions
3 Customer service and communication
4 Travel operations and documentation
5 Tour guiding and itinerary design
6 Entrepreneurship in travel business

Frequently asked questions

What are the entry requirements?

KCSE certificate, KNQF Level 4 completion, or KNQA experiential learning certificate as stated for the programme.

How are fees paid?

Fees are billed per module (e.g. KSh 30,000 per module). Confirm the active timetable with admissions.